Privacy Policy
This policy explains what we collect, why we use it, and how customer data supports eSIM delivery and support.
Effective date: May 26, 2026
We collect the information needed to provide eSIM service, including your email address, order details, selected plan, payment status, support messages, and account preferences. Payment card details are handled by Stripe and are not stored on Hello Greece servers.
We use your information to process orders, deliver eSIM details, provide account access, answer support requests, prevent fraud, maintain service records, and send important service notifications.
We share only the necessary information with trusted providers such as payment processors, eSIM provisioning partners, hosting providers, analytics tools, and email delivery services.
We keep order, support, and account records for as long as needed to provide service, comply with legal obligations, resolve disputes, and maintain accurate transaction history.
You can contact support to request access, correction, or deletion of eligible personal information. Some records may need to be retained for security, tax, fraud prevention, or legal reasons.