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Help center

Answers for setup, travel, and support

Search by topic or browse common questions before and after purchase.

Check your phoneConfirm your unlocked phone supports eSIM before checkout.
Install before flyingScan the QR code on Wi-Fi and switch data on in Greece.
Pick a travel planCompare data sizes and trip lengths for your route.

8 answers in all topics

Support

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Prefer email? Contact support@hellogreecesim.com.

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Find the right answer quickly

8 answers

Your QR code and installation guide are shown after checkout and sent by email instantly.
Yes. Install it before travel while you have Wi-Fi, then switch it on when you arrive in Greece.
Most recent unlocked iPhone, Samsung Galaxy, and Google Pixel devices support eSIM. Use the compatibility checker before purchase.
Yes, hotspot is supported on all listed plans, subject to device settings and network conditions.
Unused and non-activated eSIMs can be reviewed for refund eligibility by support.
Turn on data roaming for the eSIM, select it for mobile data, restart your phone, and check APN settings in the guide.
Yes. This is data-only, so your WhatsApp number can stay exactly as it is.
Plans are data-only. You can use internet calling apps like WhatsApp, FaceTime, Signal, and Messenger.

Support

Need a human?

Share your order email, phone model, and a screenshot so support can help faster.

View my tickets Open support ticket

Prefer email? Contact support@hellogreecesim.com.